- Team
- Support Functions
- Store
- London Support Office
- Location
- London, Greater London
- Contract type
- Permanent
- Position type
- Full Time
- Salary
- Competitive + Benefits
- Closing date: 2nd July 2024
Apply now
How We Hire
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
About the role
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
Summary
Our International business has the exciting job of bringing our famous food, home and clothing products to over 32 million customers worldwide. We are passionate about bringing our brand to new audiences, tailoring the best of M&S to the markets in which we operate. We are ambitious, with plans to double our business over the next few years by being bold and brave, transforming how we get things done and how we sell to our customer.
All the details
What's in it for you?
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special…
- 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
What you'll do
As a hub of best practice on project and programme delivery the Transformation Delivery Team have the challenge and responsibility to deliver the strategic vision for International, working with cross functional teams to drive the business forward. We have an exciting Assistant Programme Manager opportunity; the successful candidate will work on delivering transformation initiatives across multiple selling channels, product types and markets by leading projects of their own and by supporting the team on larger programmes.
If you thrive in a fast paced environment, are curious and adaptable and have a passion for delivering transformational change across retail, there has never been a better time to join us.
We are looking for an individual with experience in managing or supporting projects and programmes, who can operate in ambiguity, has strong communications and can keep focus on the end goal.
- Lead delivery of projects within a programme / strategic objective portfolio
- Defines project objectives, scope, roles and responsibilities
- Supports project teams to problem solve, coordinating resources and actions to deliver solutions
- Defines and manages project investment case and tracks project delivery cost against budget
- Prepares detailed project plan and manages delivery in line with plan, adjusting for any changes as needed
- Manages project reporting and tracking and escalation of risks
- Identifies and manages change to ensure project is embedded into BAU
- Manages status updates and supports with creation of upwards reporting material within portfolio structures
- Supports programme team where appropriate with workshops, stakeholder engagement and comms planning
Who you are
- Proven project management skills, or previous consulting delivery experience
- Able to apply experience and knowledge of project delivery methodologies to new subject matter and content
- Comfortable and effective working and managing across different business units, functions and teams
- Able to work within ambiguity and respond quickly to changes in internal and external environment without losing momentum or sight of overall objectives
- Holds themselves and the teams accountable for delivering objectives and business targets
- A self starter with curious mindset; able to find the answers to questions through their network and then set direction
- Technical project management qualification is preferred (Prince 2 / AMP etc)
Everyone's Welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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Meet the Team
Being an in-person business
We're at our best when we're close to customers, and for many of us at M&S, that means working in store every day.
To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. It also means we can solve problems as soon as they arise, learn and grow as a team, build trust, and get closer to our colleagues.
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Tom
1 of 2
Jodie 
2 of 2
Our ‘Closer to Customers’ programme means we all get to work in a store for seven days every year. We see how our customers experience M&S and we can appreciate the challenges our colleagues face in store. It’s all part of a determination to listen, to understand and to change things for the better.
It takes time to turn around a business as big as M&S: you can’t just instantly pivot from managed decline to sustainable growth. But we’ve done the hard yards, there really is a momentum now and it’s not just a few green shoots of recovery. We’re clear about our strategy, our growth is strong and we’re so confident about the future. It’s great to be part of this.
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Make Your Mark
Opportunities to be heard
Your voice and your ideas matter here. Our 8 colleague networks are places to find support, listen to each other and encourage debate. You can pitch ideas ‘Straight to Stuart’, our CEO, or get involved in our BIG (Business involvement Group).
Experience the business
You’ll spend 7 days each year helping in store and getting closer to our customers. We also organise Insight Days, so you can learn more about specific business units, like Foods.
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Colleague Networks
We want you to feel supported, no matter what.
The Menopause Network
Here, our colleagues can share their concerns, as well as interesting facts and articles. Our aim is to help everyone feel comfortable talking openly about the menopause - providing a listening ear and finding positives in the experience.
The Health and Wellbeing Network
This network helps colleagues manage their own mental and physical health. We also support people with disabilities or health conditions throughout M&S. We're a safe place to share your personal journey, coping strategies and top tips.
The Culture and Heritage Network
Celebrating all faiths, cultures and ethnicities, this group promotes racial and religious equality. We create space to discuss, challenge and take action. And we mark key calendar moments - like Black History Month - to remember the past, promote the present and build for the future.
Forces Community Network
A community of colleagues who are affiliated with the Armed Forces in various ways. We work to support colleagues readjusting to civilian life, to be there for those who have friends or family members in the forces, and to make M&S attractive to those leaving the forces.
The Gender Equality Network
This group is focused on helping to create a workplace where gender-related challenges are addressed. They raise awareness of common barriers faced and offer support. They also challenge the business to act and empower individuals to ensure that everyone has equal access to opportunities.
The Cancer Network
This is a network driven by personal experiences, with the purpose of ensuring that anyone in the M&S family affected by Cancer feels supported and has access to the information they need.
The LGBTQ+ Network
Open to all members of the LGBTQ+ community and spectrum (and their allies), we promote equality, celebrate inclusivity and diversity, and encourage everyone to be themselves - whatever their sexual or gender identity.
The Family & Carers Network
This group represents the different types of families that exist. We act as a support network and sounding board for ideas which help our colleagues as parents or carers. We also run an interactive blog, where you can write your own posts or hear about others' experiences.
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Benefits
Wellbeing hub
Get access to resources to support your wellbeing, including a free virtual GP service.
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Wellbeing hub
Get access to resources to support your wellbeing, including a free virtual GP service.
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Giving back
Support your favourite charities by donating through your pay or even volunteering for them.
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Pay
Earn a competitive salary.
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Colleague discount
After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
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Time off
Competitive holiday entitlement with the potential to buy extra holiday days.
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Bonus
We have discretionary bonus schemes depending on your role and our business performance.
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Life assurance
Get cover for twice your salary up to age 70 (double with our Pension Plan).
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Workplace savings
We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
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My Choices
Save on everyday costs through discounts and offers and get access to great health benefits.
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Cycle to work
Bike/accessory hire with Cycle to Work and save on tax and national insurance.
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Smart tech
Buy the latest technology with interest-free financing directly from your salary.
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Family friendly policy
Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.
- Wellbeing hub
- Giving back
- Pay
- Colleague discount
- Time off
- Bonus
- Life assurance
- Workplace savings
- My Choices
- Cycle to work
- Smart tech
- Family friendly policy
How to Apply
Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.
Send us your application
Fill in our short application form and hit submit.
Online assessment
Depending on the role, you may be invited to take part in an online assessment. Should you be invited to an online assessment your Talent Acquisition Partner will be more than happy to support you with any questions.
Interview
We'll invite you to join us for an interview. This could be remote or in person. Here, we'll ask you some role based technical questions and examine the behaviours we're looking for.
Decision
After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.
Assistant Programme Manager
- Team
- Support Functions
- Store
- London Support Office
- Location
- London, Greater London
- Contract type
- Permanent
- Position type
- Full Time
- Salary
- Competitive + Benefits
- Closing date: 2nd July 2024
- Reference: 75529
