Extended Stay America Suites Meadowlands Rutherford | Romingo (2024)

$25 pet fee

pet-friendly room guaranteed

2 per reservation

This is an honest review, i’m not one to leave reviews for places but my stay here almost ruined my trip away with my girlfriend to New York for xmas, so I felt I should leave a review.I chose this hotel as was close to Manhattan and much cheaper. As this is a budget hotel, I wasn’t expecting the Four Seasons, for the price I paid I was happy with the room. It was clean and it did the job. It also had quite a nice distant view of Manhattan as well. The bathroom was clean and bed was clean and comfy. Although they only gave us 3 pillows, which isn’t a big deal, I could have probably asked for another. The TV worked fine and honestly had no issues with the room itself.They didn’t clean our room during our 3 night stay. Not something I have experienced before from any hotel. I wasn’t overly bothered by this as we wasn’t staying for long, but they could have atleast provided fresh bathroom towels.They offer free breakfast. Which was poor to say the least. They offered a cereal bar or packet oats. Coffee was available but they only offered artificial milk.The hotel is quite remote. No access to anywhere. Not even a footpath. So if you don’t have a car you literally have to order a taxi to get to places. We got an Uber to Secacus Junction every day. Quite time consuming but we saved in money than if we paid for a hotel in New York so can’t complain. Just be prepared if you book this hotel that you can not walk anywhere. You can’t walk to catch a bus or train. You have to drive.My biggest annoyance about my stay and the reason I am leaving this review is the poor customer service from the front desk. I walked by the cleaning staff several times and they were all friendly and said good morning. However, we were not greeted by the front desk on arrival. Infact, the man at the desk at the time was having an argument with a customer over the phone and slammed the phone down on him as we arrived. Not a great first impression.My first morning I went down to get coffee. And thought I would make conversation with the women on the desk. Me and my girlfriend we’re heading into Manhattan that morning so I asked if she knew the best way into Manhatten from the hotel. She literally replied with a blunt “no”. That was all I got. “No”. Not even a I’m really sorry i’m not sure. Just a “no”. This wasn’t really a big deal as I knew how to get to Manhatten, I was just making conversation. My biggest problem which almost ruined our trip, was on our last day our flight back to the UK wasn’t until 8pm. So we had all day to spend in New York and we booked tickets to go to Metlife Stadium to watch the Jets play. Check out was 11am. So we checked out assuming we could leave our suitecase with the hotel whilst we went out for the day. The same women who’s response was “No” told me she could not store our suitcase as there was no where to store it. I have never stayed in a hotel where they would not keep hold of luggage after checkout for the day. There was plenty of space where she could hold 1 suitcase. The area behind the desk was huge. But she said “we have to leave room for the mail LOL”. I even asked if I could pay for an extra night just so we could keep the bag in the room. And she said you will have to go back on Expedia and book. The hotel wasn’t full. If she really had no space on the front desk she could have let us leave the bag in the room for a few more hours surely. It is this kind of thing that customers will remember and book a stay again.Luckily In the end, we found a luggage store place in New York that cost 5 dollars. So we did that. Actually worked out more convenient. Otherwise we would not have been able to go watch the football game carrying a suitcase with us. That women needs firing. Poor customer service if I have ever seen it. Because of this women I will not be staying with this chain again. She is rude and dis interested in customer satisfaction. She should not have a job working front desk in a hotel.Daniel

We picked this hotel for its proximity to American Dream. We only stayed one night but that was one night too many. The room was old, dirty and smelled strongly of curry. My four year old kept asking what the smell was and that she couldn’t sleep because it was so strong. The sleeper sofa was not made up with sheets or bedding once we got there even though I called in advance and they said it would be. When I called down to the front desk, they said I had to come get the sheets. Super problematic with three small kids. They could’ve given them at check-in. One of the TVs didn’t work at all. It would not load a single channel. Called the front desk again and they told me to let it “warm up” (are we in 2023 or the Stone Age?). The walls were all painted poop brown so that only contributed to the dirty feeling. There was also a fly in the room as soon as wel opened the door. We never did catch it so it just buzzed around all night and was still there in the morning (gross). Not sure what kind of clientele they are catering to but I will never stay here again.

Came into the front desk area around 4pm, no one was around. Eventually someone showed up once we called and told them we were there. Went up to room, very basic, but that's what we paid for. Later we realized there are literally no kitchen utensils/ appliances at all - no plates, no cups, no silverware, no pots/pans, no coffee maker, etc. There's a small sign in the kitchen saying you can call down to the front desk and request what you want and they'll bring it to you. Ok, maybe they have an issue with stealing? Tried that - called the front desk to ask for basic kitchen supplies, response was "we don't have any of that." ...What? Isn't the entire purpose of the kitchen to be able to cook? Literally NOTHING was provided or available, staff clearly didn't care; the kitchen was essentially useless. Additionally, there was hair in multiple places in the bathroom and the floor was dirty. Went down for coffee at 10am - I know they don't provide a full breakfast - and was told "coffee was over a half hour ago." What kind of hotel doesn't have coffee available in the morning? Really not worth the money we paid to stay there, definitely don't recommend if you're looking for a place where you can utilize the kitchen in any way.

I had a great stay here. The staff is extremely friendly and helpful. The rooms are spacious and the bathrooms are big. The kitchenette has great cabinet space and the fridge is a large size. The location is isolated and quiet but very close to New York City if you are looking to save some money by staying outside of Manhattan.

After receiving no response on the fact someone was screaming about blood outside my room, last night I went to pick up food and saw people right outside my door doing drugs (needles)…. I couldn’t believe it. I thought of calling front desk but thought what is the point given my experience the first nightAfter doing some errands, I came back to find almost half the carpet soaked with water. I called front desk to inform them - most likely through the PTAC unit letting rain inside. The front desk manager offered towels because “it happens when it rains”. I said this is a persistent issue the hotel is aware of? She said nothing. I asked to have another room and she told me I could not be relocated because the hotel was 100% full despite. I checked online and there are rooms available - I called back and the manager refused to move me!Worst experience ever