How-to: - How do I add an NVR using V5 firmware to the Hik-Connect app? (2024)

Before you start…​

• Make sure that the network your NVR is connected to has an internet connection.
• Check that you have set the gateway address on your NVR correctly in Configuration > Network Configuration > Network Parameter > TCP/IP page, which is usually your router’s IP address.
• On the same TCP/IP page ensure that you have set DNS servers by choosing any from this list, or enabling Auto DNS on this page. We tend to recommend Google’s DNS servers, which are 8.8.8.8 for the primary, and 8.8.4.4 for the secondary.
• Ensure that the firmware on your NVR is up-to-date.

Part 1: Enable Hik-Connect on the NVR…​

1. Open a web browser and enter the IP address of your NVR in the address bar. If you are not sure what this is, use the SADP tool to find it.

   
2. Log in to the NVR using the “admin” username and password you have set on it.

   
3. Go to Configuration > Network Configuration > Hik-Connect, which is where you can access all the Hik-Connect settings on your NVR.

   
4. Set a verification code by clicking the small pen button at the bottom of the page under Verification Code.

   
5. Turn on the Hik-Connect connection on the NVR by using the Enable toggle at the top of the page. The connection status should change to Online when you click on the Refresh button – if it does not, check the “Before you start…” points above. If you are still struggling after this, you should contact Hikvision Support as your NVR may be blacklisted.

   

Part 2: Set up Hik-Connect on your mobile phone or tablet…​

1. Download Hik-Connect from your device’s app store.

   
2. Open the app and press Login/Register – if you already have a Hik-Connect account, enter the username and password here; if not, press Register.

   
3. Select your region, enter your email address and set a strong password

   
4. Enter the CAPTCHA code from the image on the right-hand side, and then press the tick to confirm.

   
5. Hikvision will email a security code to the address you have registered with to verify it, enter enter the code here and press Finish to create your account and login.

   

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Part 3: Add the NVR to your Hik-Connect account…​

1. The easiest thing to do here is use the QR code adding method. First, press Add Device (or the + in the top-right hand corner), and then press Scan QR Code.

   
2. Use your phone’s camera to scan the QR code on the NVR’s Hik-Connect page, or the one on the white sticker on the bottom of the unit.

   
3. Press Next when the app finds your NVR, and then press Skip on the Service provider Authorization page (unless you need to set this up with your installer).

   
4. The NVR will now be bound to your account and visible in the home screen of the app. You may be asked for a verification code to view the cameras, which is the one you set during part 1.

   

Other tips…​

• If you do not want to use Hikvision’s P2P cloud service to connect your NVR to the app, then you can add the NVR via IP address by pressing Add > Add Device Manually > Adding Type: IP/Domain. However, alerts in the app will not work for anything added this way, and you will need to configure port forwarding for remote access to work.
• If you do not have access to the QR code, you can also use the NVR’s 9-digit serial number to bind it to your account by pressing Add > Add Device Manually > Adding Type: Hik-Connect Domain, and then following steps 3 and 4 in part 3 above.
• You cannot bind the NVR to multiple Hik-Connect accounts via the above steps. Instead, once it’s bound to yours, you can share it with other Hik-Connect accounts by pressing More > Share > Share with User and then searching for their account, generating a QR code for them to scan, or scanning their QR code, which is located in their Account Management page.